Customer Service Calls
To protect the health of our team, we have now implemented the next stage of our business continuity plan and where possible, Geodesys employees are working remotely. We hope you will not see any impact on the service you receive. However, all phone lines have been diverted to mobile phones and due to the way the remote phone system works, you may be put through to someone who is already on a call or unavailable. We therefore ask that if your call to Customer Service (0800 085 8050) is not responded to within six rings, please hang up and dial again. Hopefully this will be a rare occurrence. Apologies for the inconvenience and thank you for your understanding.
Searches and Account Management
Many of our team have been working remotely since 15 March and we are delighted that the processing of searches is running smoothly as is the process of Account Managers working remotely and speaking to customers via video conferencing.
We are continuing to work with our partners in relation to our cancelled events and will be bringing you details of webinars we will be holding soon.
We will continue to update customers with any changes to our service as the situation evolves. In the meantime, if you have any queries, please do not hesitate to contact us.